Privacy Notice - Industria Systems UK Ltd

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This Privacy Notice tells you what to expect us to do with your personal information which we may collect when you contact our company to enquire about any of our services.

Who are we?

Industria Systems UK Ltd is a company registered in England (registration number 08573848). Our trading name is Eco Surv. We are located at: First Floor Building N3
Chorley Business & Technology Centre
Euxton Lane
PR7 6TE

Web: www.eco-surv.co.uk/

Scope of this Privacy Notice

The privacy notice is applicable for all enquiries that you make via our website, by email, telephone or via social media channels.

The Privacy Notice does not cover:

  • Your personal information that we hold according to a contract between yourself or your organisation, and Industria Systems UK Ltd; or
  • Non-personalised data that we may collect concerning your access of our website (including IP and MAC addresses); or usage of our website (including through our use of cookies and other web tracking technologies and analytics). Where we collect this information, we would not combine it in any way with other information we may hold about you, and in that sense, all information which we may collect within these categories is anonymised and does not constitute Personal Data.
  • Information that a third party website or third party service may publish where you have made this information available to the third party website or service through interactions that you initiate between our Website and a third party website or service. The information collected and stored by the third party remains subject to the third party’s privacy practices.

What information do we collect about you?

We collect information about you to support one or more of the following types of enquiries made by yourself:

  • Sales or technical support
  • Signing up to technical or sales updates, bulletins, newsletters or blogs
  • Job applications

The categories of information that we collect about you can include:

  • Contact details
  • Usage of the website
  • Feedback
  • Social media
  • Customer surveys

How will we use the information about you?

We will use the information about you to:

  • Respond to your enquiries;
  • Continually improve our customer service including the website; and
  • Support the marketing of our products.
How do we obtain your personal information?

We may receive your personal information from:

  • You are entering your information on our websites or apps;
  • Our partners and affiliates; and
  • Third parties.
Partners and affiliates

We may receive information from our partners and affiliates, who may collect this through their own websites, products, services or offline.

Third parties

Our collection of your personal information from third parties is limited to social networks and email service providers. Our Website includes functionality that, with your consent, may permit our Website to interact with third party services or websites with which you have a social media or email account.

If you post information on a third party website or service that references our Website (e.g., by using a hashtag associated with Industria Systems UK Ltd Limited or ECO Surv in a tweet or status update), we may publish this information on our websites or publications.

We will, in all cases where we use personal information sourced from third parties, act in accordance with the terms of the third party website or service.

Marketing

Where you have provided consent, we will send you information about our products and services which may be of interest to you. We do not permit our partners, affiliates or third parties to use your information for marketing their own products or services.

If you no longer wish to be contacted for marketing purposes, please contact the Data Protection Manager (details below).

The Lawful basis for processing

The lawful basis for processing requires that you provide consent for Industria Systems UK Ltd to process your personal data for one or more specific purposes, prior to our undertaking the processing. This is covered by Article 6(1)(a) and Article 9(1) of the GDPR.

With whom do we share your information?

Our partners and affiliates provide elements of services to, or for us. We strictly limit our sharing of your personal information to our partners and affiliates with whom we have a contractual agreement in place concerning data sharing.

We will only share data where you have provided consent for sharing your data for that purpose. Our partners and affiliates are not permitted to do anything with your personal information unless we have instructed them to do it. They will hold your personal information securely and retain it for the period we instruct.

In some circumstances we are legally obliged to share information, for example under a court order or where we cooperate with the Information Commissioner's Office in their capacity as the UK supervisory authority.

Where is your information held?

We store your information using cloud services provided by Amazon Web Services (AWS), using secure cloud storage which includes firewall and cyber security measures that are certified compliant with Cyber Essentials Accreditation Certification expiring 15th January 2020

We will hold your personal data at all times within the European Economic Area (EEA). This applies also for any of your data which we share with our partners and affiliates.

Retention Period

We keep your personal data for only as long as is required to provide you with the necessary Website content and services and to carry out the processing set out in this Privacy Notice, and in line with our obligation under applicable law. This means that we will generally not keep your personal data for longer than six years following your last interaction with us, and the actual retention period will often be shorter. You may contact us for further information.

Your data protection rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. You can read more about this right here.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing

You have the right to object to the processing of your information in certain circumstances. You can read more about this right here.

Your right to data portability

You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. This only applies to information you have given us. You can read more about this right here.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Your right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority where you do not consider the matter is addressed by Industria Systems UK Ltd.

Your right to withdraw consent

You may at any time withdraw consent for your personal data to be processed by us for individual purposes, or for all purposes. The website provides the capability for you to self-manage your consents. Alternatively, you may contact the Data Protection Manager at Industria Systems UK Ltd.

Who to contact?
Data Controller

Where you have any questions about this Privacy Policy, our practices, or your dealings with the Website, you should in the first instance contact the Data Controller.

The Data Controller for all your personal data covered by this Privacy Notice is our Data Protection Manager. You can contact our Data Protection Manager by email or mail. The contact details are:

Allan Bodgers

Industria Systems UK Ltd
First Floor, N3
Chorley Business & Technology Centre
Euxton Lane
PR7 6TE

Email: allan.bodgers@eco-surv.co.uk

The supervisory authority

The supervisory authority is the Information Commissioner’s Office (ICO). Where you have concerns that you do not consider are answered by the Data Controller, then you have the right to raise any issues directly with the ICO.

The contact details of the ICO can be obtained from the website: ico.org.uk/global/contact-us/

Changes to our privacy notice

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy notice was last updated on 9 November 2018.